Last Updated: 24-1-2026
This Cookie Policy explains how Contenvo (“we,” “us,” or “our”) uses cookies and similar tracking technologies when you visit our website (contenvo.com) or use our platform (app.contenvo.com).
This policy should be read alongside our Privacy Policy.
A cookie is a small text file that a website stores on your computer or mobile device when you visit the site.
First-party cookies are set by the website you are visiting (us).
Third-party cookies are set by a domain other than the one you are visiting (e.g., Google Analytics, Hotjar, Stripe).
We use cookies for the following purposes:
Essential / Strictly Necessary: To make the website work, allow you to log in, and process payments securely. You cannot switch these off.
Analytical / Performance: To count visitors and see how they move around our website (Google Analytics).
Marketing / Functionality: To understand user behavior via heatmaps and session recordings (Hotjar) or to manage email newsletters.
These cookies are necessary for the website to function. They do not store any personally identifiable information.
| Provider | Cookie Name(s) | Purpose | Duration |
| Contenvo | session_id, auth_token | Keeps you logged in to your account. | Session / 14 Days |
| Stripe | __stripe_mid, __stripe_sid | Fraud Prevention: Used by Stripe to detect fraud and process payments securely. | 1 year / 30 mins |
| Cookie Bot | cookie_consent | Remembers your cookie preferences so we don’t ask you again. | 1 year |
These allow us to count visits and traffic sources so we can measure and improve the performance of our site.
| Provider | Cookie Name(s) | Purpose | Duration |
| Google (GA4) | _ga | Distinguishes unique users to calculate visitor, session, and campaign data. | 2 years |
| Google (GA4) | _ga_[CONTAINER-ID] | Persists session state. | 2 years |
These cookies help us understand how you use the site (heatmaps, scroll depth) to improve user experience.
| Provider | Cookie Name(s) | Purpose | Duration |
| Hotjar | _hjSessionUser_{site_id} | Persists the Hotjar User ID, unique to that site on the browser. Ensures behavior in subsequent visits to the same site is attributed to the same user ID. | 1 year |
| Hotjar | _hjSession_{site_id} | Holds current session data. | 30 minutes |
| Hotjar | _hjIncludedInSample | Determines if the user is included in the data sampling defined by our daily session limit. | Session |
You have the right to decide whether to accept or reject cookies.
You can change your preferences at any time by clicking the “Cookie Settings” link in the footer of our website. This will re-open the consent banner, allowing you to enable or disable Analytical and Marketing cookies.
Most web browsers allow you to control cookies through their settings preferences. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
We may update this Cookie Policy from time to time. The “Last Updated” date at the top of this page will indicate when the latest revisions were made.
